Services and Rates
Effective Engineering is proud to be the Authorized Service Center for:
- Grass Valley Group
- Network Engines
- Videotele.com
Our services include:
- Repair on the following types of equipment:
- VTRs & VCRs - Digital and Analog
- Video Servers: Full Bandwidth & Compressed Systems
- Data Servers: Windows NT & Windows 2000
- Fiber Optic Transmission Equipment
- Distance Learning
- Physical Layer Certification for Ethernet Systems
- Studio & Portable Video Cameras
- Production & Post Production Systems - Routers, Switchers, etc.
- Digital Video Effects Systems
- Non-Linear Editing Systems
- Linear Editing Systems
- and Any Other Equipment in the Bay, Truck, or POP
On-site Support for Production & Post Production
Vacation relief & emergency support
System QA & Commissioning:
- Working with a System Integrator
- Analog Systems
- Digital Systems
- Non-Linear Editing systems
- IP Network Systems
Consulting Services:
- Advanced Technology Systems - CGI, High Bandwidth Data Transport
- Technology Convergence - Blending Digital Video, Video Fiber, & Cat-5
- New Product Development - References available
- Physical System Disaster Recovery
Engineers are available 24 hours a day, 7 days a week to clients who are on Service Agreements. Telephone response is typically 30 minutes or less (60 minutes after normal business hours). Local area response is typically 4 hours or less.
Rates & Terms
Shop Rates
- $165
- Two hour minimum (Deposit required in advance)
- Estimates & miscellaneous: Two hour minimum
- Phone support during normal business hours: 15-minute minimum per call (with discretion)
- All other phone support: One hour minimum at the appropriate overtime rate
- Phone support that requires an engineer to return to the office after normal business hours: Two hour minimum at the appropriate overtime rate.
Field Service Rates
- Engineers are available 24 hours a day, 7 days a week to clients who are on Service Agreements
- Telephone response is typically 30 minutes or less (60 minutes after normal business hours)
- Local area response is typically 4 hours or less
- Local Field Service:
- Regular Rate: Monday – Friday 8:00am to 5:00pm PST
- $175.00 per hour, with a 4-hour minimum; Portal to portal. (travel time will be charged accordingly.)
- Saturday Rate: Saturdays 8:00am to 6:00pm PST & After Hours 6:00pm to 8:00pm PST
- $262.50 per hour, with a 4-hour minimum; Portal to portal. (travel time will be charged accordingly.)
- Sunday Rates: Sundays 8:00am to 6:00pm PST & Swing Shift (All Other Hours)
- $350.00 per hour, with a 4-hour minimum, Portal to portal. (travel time will be charged accordingly.)
- Non-local Field Service:
- Monday – Friday 8:00am to 5:00pm PST
- $1,300.00 per day (based on an 8-hour day), plus travel and expenses.
- $1,050.00 per day - Travel Day (based on an 8-hour day)
- Saturday Rate: Saturdays 8:00am to 6:00pm PST & After Hours Mon.-Fri. 6:00pm to 8:00pm PST
- $1,950.00 per day (based on an 8-hour day), plus travel and expenses.
- $1,575.00 per day - Travel Day (based on an 8-hour day)
- Sunday Rate: Sundays 8:00am to 6:00pm PST & Swing Shift (All Other Hours)
- $2,600.00 per day (based on an 8-hour day), plus travel and expenses.
- $2,100.00 per day - Travel Day (based on an 8-hour day)
- An Administrative fee; of 5% of the estimated Travel & Expense costs, will be charged. This fee will be waived upon advance payment of Travel & Expenses. Advance payment must be received by the time travel arrangements are made. Payment and credit will be applied to final Invoice
- VideoTele.com: a flat rate depending on the board. Please call Customer Service (818 841 4437) for details.
Invoicing & Terms
- Invoicing occurs weekly
- Service Agreement clients are invoiced twice a month
- Terms are 3% 5 days, Net 15 days
